Improvement Opportunities and Complaint (IOC) Process

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Improvement Opportunities and Complaint (IOC) Process

 

Process for LP003 Improvement Opportunity and Complaints Procedure

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  submit CF090 Have Your Say Form   
   Receipt of feedback notification sent to initiator  
   Internal investigation initiated  
   Initiator informed of investigation findings  
   Initiator satisfied with outcome Initiator dissatisfied with outcome   
   Investigation closed  Refer CP006 Student Grievance/Appeals Procedure