Student Spotlight: Emily creates meaningful change through Community Services
Tuesday, 29 July 2025
When life threw Emily a curveball, she used it as an opportunity to grow. What began as a hands-on career in aged and disability care has evolved into a drive to create broader impact through Community Services. Now studying a Diploma with Wodonga TAFE, Emily is combining lived experience with new skills to build a future focused on inclusion, empathy, and social change.
“A few years ago, I completed my Certificate IV in Community Services, just before COVID hit. During the pandemic, I started working in disability and aged care, and I really enjoyed both fields,” says Emily. “I realised I wanted to help even more people. Unfortunately, after sustaining a shoulder and knee injury, I couldn’t support others as physically as I had before. That’s when I realised, I could still make a meaningful impact behind the scenes, which led me to pursue a Diploma in Community Services.” Returning to study was not without its challenges, but Emily found the experience worthwhile, especially because of the supportive environment at Wodonga TAFE. “The course has been challenging but rewarding. I’ve met some incredible people, and the teachers have been nothing short of brilliant and supportive. My journey has taken a bit longer than usual due to some wonderful life events, but the support from both staff and fellow students has been fantastic.”
As part of her course, Emily has undertaken work placement with the People, Culture and Capability team at Wodonga TAFE. During this time, Emily has been working on a student-focused campaign promoting the concept of being an Active Bystander. “We’re introducing the 5-Ds, five ways to step in safely and comfortably when witnessing inappropriate behaviour. The beauty of the 5-Ds is that they give a variety of options on how to approach a situation, so even if someone doesn’t feel comfortable stepping in directly, they can still take meaningful action in a way that feels safe for them.” Emily says the project is one she feels deeply connected to. “I feel like this is a really good opportunity for society to work towards putting a stop to inappropriate behaviour in a safe way. Personally, I feel that if I stand by and let things happen, then I'm part of the problem, and I would rather be part of the solution.”
For mature students, returning to study is often about more than just gaining a qualification. For Emily, it was an opportunity to reconnect with her values and strengthen the personal qualities she brings to the role. “Resilience, patience, and empathy have been key, both in life and in this field. I’ve also discovered the power of looking through different lenses or perspectives, as seeing through different lenses helps make sure what we create is inclusive and respectful of everyone’s needs and experiences.” Emily credits the connections she has made through the course as one of its most valuable aspects. “Studying here has been about more than just classes, it’s been about connection. Class discussions are open and respectful, letting us explore different perspectives deeply. The placement process has been thoughtfully tailored to my interests, giving me hands-on experience that’s helped me figure out my next career steps.” Like many mature students, Emily has had to balance study with the unpredictability of life. She says seeking support and staying flexible helped her stay on track. “Managing my time and taking extended breaks from study and placement due to unexpected events has been challenging. I overcame this by keeping open communication with my teachers and my work placement manager. Their willingness to be flexible and understanding has made all the difference, and it reminded me that asking for support is a strength, not a weakness.”
Looking ahead, Emily hopes to find a role in the sector where she can apply both her lived experience and the knowledge gained through her studies. “I want to work where I can support others in meaningful ways, ideally in areas that allow me to use both my lived experience and everything I’ve learned throughout my studies.” According to her teacher, Deb, Emily is a great example of how flexible learning can lead to success. “Emily demonstrates strong communication skills and a dedicated approach to her studies. She exemplifies how students can successfully integrate learning into their lives in a way that works for them. Each student's journey is unique, and Emily's path highlights the value of personalising the study experience.”
Emily’s advice for others who may be considering a career change or return to study is simple. “If you’re passionate about making a difference through Community Services, I’d say go for it. Community Services is such a rewarding field, and the courses are designed to build your knowledge and confidence. You’ll find people willing to help you every step of the way, making the journey both rewarding and enjoyable.”
To learn more about studying Community Services at Wodonga TAFE, visit the course information pages on our website, or contact our friendly customer engagement team.