Responsible service of alcohol

Overview

The face-to-face Responsible Service of Alcohol (RSA) training is required for all liquor licensees and bar staff, and those involved in the serving, selling and supply of alcohol in Victoria. This program gives you the skills and knowledge necessary to contribute to a safe, enjoyable environment in licensed premises. Topics covered include: problems associated with excessive consumption, alcohol and the law, responsibility, alcohol facts, improving premises for RSA purposes, and handling difficult customers.

In Victoria, you need an RSA Certificate of Completion to work in many licensed venues. To receive your RSA Certificate of Completion, you must complete the following:

• an LCV - approved RSA course
• Sexual Harassment and Assault: Recognise, Prevent and Respond (additional online module)

For more information on Victorian RSA certificate requirements, visit the Liquor Control Victoria website: https://www.vic.gov.au/liquor-licensing

Where and When

Select a location to view course offerings and apply.

Duration

1 session 6 hour attendance

Requirements

• You MUST present photo identification to the teacher on the session day to prove identity
• You can be between 16 and 17 years old to complete the training, however a Victorian RSA Certificate will not be issued until turning 18 years old
• You must be 18 years of age or over to obtain a Victorian RSA Certificate
• If you have your own laptop, please bring that along
• Please bring a pen/writing materials to the course.
• 2 Assessments must take place during the on-campus session, both assessments require Satisfactory results prior to a Victorian RSA Certificate being issued. You will have 3 attempts of each assessment to achieve a satisfactory result. Non satisfactory result after 3 attempts of either assessment will result in a student being required to reenrol and undertake the training and assessments again.
• While the pre-reading is optional, learners are strongly encouraged to complete it prior to attending, as it provides valuable foundational knowledge. This material will be sent by the course coordinator closer to the course start date.
• To receive your RSA Certificate of Completion, you must complete the following additional online module: Sexual Harassment and Assault: Recognise, Prevent and Respond

Assessment

2 Assessments must take place during the on-campus session, both assessments require Satisfactory results prior to a Victorian RSA Certificate being issued The student has 30 days from date of delivered session to complete the assessments satisfactorily, and is only allowed 3 attempts of each assessment. Non satisfactory result after 3 attempts of either assessment will result in a student being required to reenrol and undertake the training and assessments again.

On top of this, there is an online module called Sexual Harassment and Assault: Recognise, Prevent and Respond - provided by Liquor Control Victoria (LCV) that students would need to finish before they get their certificate.

Skills Developed

• Serving alcohol responsibly
• Dealing with difficult patrons
• Problems associated with intoxication
• Premises planning for improved RSA results
• Facts about alcohol and the effects
• Legalities behind RSA and who and why staff and businesses are responsible

Certification

Certification provided by the Liquor Control Victoria

Compulsory Units

Fees

Fees Additional Information

Materials

• Booklet included

Careers

This certificate gives you the essential requirement for being able to serve and/or sell alcohol in premises in Victoria.

How To Apply

Applying for a course at Wodonga TAFE is a simple 4-5 step process. You can learn more here: Understanding the application process

Click the Apply Now button in the list below for the time and location that interests you.