Policies, Procedures, Codes of Practice, and Forms
The staff at Wodonga Institute of TAFE are committed to making sure our customers are our first priority. Our quality management system is structured to ensure we conduct all our activities in the most efficient and effective way possible, while complying with all relevant government legislation and statutory regulations.
The main components of our quality management system are policies and procedures. In general, policies outline the Institute's approach to its activities. These publicly accessible documents can be viewed here at any time. Procedures are the internal working documents of the Institute, telling staff the correct Institute-approved way to approach different aspects of our business. These documents are not usually available to people other than staff, but some procedures will be made publicly available as the need arises.
To maintain our high quality standards, we regularly review our practice, using feedback from our customers, partners and staff, to help us continually improve our business processes. If you have any suggestions or feedback, please fill out the Have Your Say form or alternatively, email firstname.lastname@example.org.