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Policies, Procedures, Codes of Practice, and Forms

The staff at Wodonga Institute of TAFE are committed to making sure our customers are our first priority. Our quality management system is structured to ensure we conduct all our activities in the most efficient and effective way possible, while complying with all relevant government legislation and statutory regulations.

The main components of our quality management system are policies and procedures. In general, policies outline the Institute's approach to its activities. These publicly accessible documents can be viewed here at any time. Procedures are the internal working documents of the Institute, telling staff the correct Institute-approved way to approach different aspects of our business. These documents are not usually available to people other than staff, but some procedures will be made publicly available as the need arises.

To maintain our high quality standards, we regularly review our practice, using feedback from our customers, partners and staff, to help us continually improve our business processes. If you have any suggestions or feedback, please email


POL01 Educational Quality Policy

POL03 Risk Management Policy

POL04 Discrimination, Harassment and Bullying Policy

POL06 Assessment Policy

POL07 Privacy Policy

POL11 Workplace Health and Safety Policy

POL12 Sustainable Development Policy

POL13 Communication Policy

POL14 Records Management Policy

POL15 Staff Conduct Policy

POL16 Fraud Policy

POL17 Sponsorship Policy

POL19 Vet Tuition Fee Refund Policy

POL24 Welfare Policy

POL31 Teaching and Learning Policy

POL32 Protected Disclosure Policy 

POL36 Work Placement Policy

POL38 Complaints Policy


POL40 Child Safety Policy

Codes of Practice

CC001 Wodonga TAFE Learner Charter Code of Conduct

PC001 Staff Code of Conduct

PC002 Financial Propriety Code of Practice

PC003 Conflict of Interest Code of Practice

PC004 Customer Service Code of Practice

PC005 Privacy Protection Code of Practice

PC006 Copyright and Intellectual Property Code of Practice

PC007 Hardware, Software and Services Code of Practice

PC010 Child Safe Code of Practice



CP003 Advanced Standing (Recognition of Prior Learning (RPL) and Credit Transfer (CT)) Procedure

CP005 Withdrawal and Refunds Procedure

CP006 Student Grievance/Appeals Procedure

CP008 Student Discipline Procedure

CP010 Student Loans Procedure

CP013 Student Harassment, Discrimination and Conflict Resolution Procedure

CP026 Learner Review (Re-crediting a FEE-HELP Balance) Procedure

CP040 Freedom of Information Procedure

DP025 Assessment (Including Appeal and Examination) Procedure

LP003 Improvement Opportunities and Complaints (IOC) Procedure - process for complaints and feedback

PP081 Protected Disclosure Procedure


CF050 Freedom of Information Request Form

CF071 Student Health Information Form

CF090 Have Your Say (Client Feedback) Form - process for complaints and feedback

DF037 Practical Placement Agreement Form

KF002 Official Student Excursion General Indemnity Form