Community Services


Diploma of Community Services Work



About this Course

Want to contribute to people's lives and the greater community in a positive way? This qualification helps people gain the skill for roles that usually involve service delivery, either direct client work and/or community education or development projects. Workers at this level operate at an advanced skill level and may also have responsibility of the supervision of other staff and volunteers. This course emphasises a professional, empathetic approach to working with individuals, families and communities in their social environments.

Learning Outcomes

  • Develop, facilitate and monitor all aspects of case management
  • Conduct complex assessment and referral
  • Confirm client developmental status
  • Analyse impacts of sociological factors on clients in community work and services
  • Work intensively with clients and plan group activities
  • Work within a structured counselling framework

Further learning outcomes are dependent on elective chosen, some of the areas of these electives include: youth, children, aged and disability services, mental health, substance abuse and domestic concerns.

Compulsory Units

CHCCD514B Implement Community Development Strategies
CHCCM503C Develop, Facilitate And Monitor All Aspects Of Case Management
CHCCOM504B Develop, implement and promote effective workplace communication
CHCCS500B Conduct Complex Assessment And Referral
CHCCSL501A Work Within A Structured Counselling Framework
CHCCW503A Work intensively with clients
CHCGROUP403D Plan And Conduct Group Activities
CHCLD415A Confirm client developmental status
CHCLD514B Analyse Impacts Of Sociological Factors On Clients In Community Work And Services
CHCORG428A Reflect On And Improve Own Professional Practice
HLTWHS300A Contribute to WHS processes
CHCAD504B Provide Advocacy And Representation Services
CHCCS502C Maintain Legal And Ethical Work Practices
CHCDFV402C Manage own professional development in responding to domestic and family violence
CHCMH411A Work with people with mental health issues
HLTFA311A Apply first aid
CHCCS421B Undertake Community Sector Work Within Own Community
CHCAOD408B Assess Needs Of Clients With Alcohol And/Or Other Drug Issues
CHCCHILD401B Identify and respond to children and young people at risk

Selectable Units

Four of the below can be chosen as your further electives:

  • Manage own professional development in responding to domestic and family violence
  • Work effectively with young people
  • Work with people with mental health issues
  • Assess needs of clients with alcohol and/or other drug issues
  • Work effectively with Aboriginal and/or Torres Strait Islander people
  • Apply first aid


Assessments are designed to consolidate your knowledge as well as assess your competence. Many of your assessments are structured in a similar way to the activities that you have already completed as you work your way through the course. The assessments will include the validation of underpinning knowledge, skills and attributes required to meet the course outcomes. A range of assessment strategies to meet different learner needs will be selected, including observations, assignments, research projects, self/peer assessment, case studies, log book, practical experience, demonstrations, and presentations.


By successfully completing this course you will receive an AQF Qualification

Delivery Methods

Classroom Based


Lawrence Street VIC, McKoy Street Main Campus VIC


Full-time: 2 years

Delivery Schedule

9am-4pm, Tuesdays and Thursdays on campus. Online learning is also involved. There may also be additional evening and weekend classes for elective units.

Entry Requirements

To gain entry into Diploma of Comm Services the following units of competency may be required:

  • CHCCS411C Work effectively in the community sector
  • HLTHIR403C Work effectively with culturally diverse clients and co-workers

Alternatively, you may not need these units of competency if you have sufficient relevant experience and knowledge of community work and/or community services industries that indicate likely success at this level of qualification in a job role.

For those applicants who do not hold the required pre-requisites, the pre-requisite units will be offered via distance education or workshop mode in late June 2015. Acceptance into these two units (pre-requisites) does not guarantee acceptance into the Diploma of Community Services Work. Candidates are still required to successfully complete these units, complete the application process and proceed through the interview process for the Diploma of Community Services.


Funded $6,475.68 (Tuition $6,390.00, Materials $85.68)

Full Fee $7,753.68 (Tuition $7,668.00, Materials $85.68)

Fees Additional Information

The student tuition fees published are indicative only and can be subject to change given individual circumstances at the time of enrolment.

Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. For more information see ‘Fee information and eligibility’ under the Enrol Now tab on the Wodonga TAFE website.

VET FEE-HELP may be available to eligible individuals. For more information on VET FEE-HELP including associated costs, please see ‘VET FEE-HELP’ under the Enrol Now tab on the Wodonga TAFE website.

Materials Included In Fees

  • Reference Books
  • Printing/Photocopying

Application Procedure

  1. Download application form from our website
  2. Return completed form to Customer Service via email to
  3. You will be required to undertake a pre-training review with the relative department, including a language, literacy and numeracy test.
  4. Upon completion of review, you will be notified of acceptance into course. You will be provided with a list of units available to study within your relevant course.
  5. Customer service will then process your enrolment at which time your fees are payable. You will be provided with a training plan listing the units you are enrolled to study.

Information Sessions

Wednesday, 9 December 2015 1:00 PM Room: B019
Monday, 18 January 2016 6:00 PM Room: B019

Other Information

Please contact the course coordinator to discuss any flexible study options available.


Complete your Diploma and Degree in one package with Wodonga TAFE and La Trobe University's Diploma2Degree initiative! You are able to enrol in both programs at once, completing your Diploma of Community Services Work with Wodonga TAFE, you can then move onto studying your Bachelor of Community Services with a pathway to a Master of Social Work degree with La Trobe University.

  • Your dual enrolment guarantees your place at TAFE and university
  • Opportunity to work and gain experience while you study
  • Achieve two qualifications which puts you ahead of the competition
  • Gain the best of both teaching styles and apply your real-world knowledge in day one of your new career!

How To Apply

Please apply direct to Customer Service at Wodonga TAFE.

For More Information


Customer Service


1300 MY TAFE (1300 69 8233)


02 6055 6707



87 McKoy Street, West Wodonga, Vic, 3690


PO Box 963, Wodonga Vic 3689