Policies, Procedures and Codes of Practice

The staff at Wodonga TAFE are committed to making sure we have our customers as our first priority in all aspects of our operation. Our quality system is structured to ensure we conduct all our activities in the most efficient and effective way possible, while complying with all relevant government legislation and statutory regulations.

The main components of our quality system are policies and procedures. In general, policies are documents that outline the Institute's approach to its activities. These are publicly accessible documents and can be viewed here at any time.

Procedures are the internal working documents of the Institute, telling staff the correct (Institute-approved) way to approach different aspects of our business. These documents are not usually available to people other than staff, but some procedures will be made publicly available as the need arises.

To maintain our high quality standards, we regularly review our practice, using feedback from our customers, partners and staff to help us continually improve our business processes. If you have any suggestions or feedback please email feedback@wodongatafe.edu.au

Policies
POL01 Educational Quality Policy (PDF 118KB)
POL03 Risk Management Policy (PDF 39kb)
POL04 Equal Opportunity Policy (PDF 41kb)
POL06 Assessment Policy (PDF 95KB)
POL07 Privacy Policy (PDF 33kb)
POL08 Whistleblowers Policy (PDF 115kb)
POL09 Harassment and Bullying Policy (PDF 39kb)
POL10 Racial and Religious Tolerance Policy (PDF 35kb)
POL11 Occupational Health and Safety Policy (PDF 40kb)
POL12 Environment Policy (PDF 112KB)
POL13 Communication Policy (PDF 39kb)
POL14 Records Management Policy (PDF 40kb)
POL15 Staff Conduct Policy (PDF 35kb)
POL16 Fraud Policy (PDF 32kb)
POL17 Sponsorship Policy (PDF 34kb)
POL18 Fairness Policy (PDF 40Kb)
POL19 Vet Tuition Fee Refund Policy (PDF 94 KB)
POL24 Welfare Policy (PDF 82KB)
Codes of Practice
CC001 Wodonga TAFE Learner Charter (PDF 113kb)
PC001 Staff Code of Conduct (PDF 116kb)
PC002 Financial Propriety Code of Practice (PDF 35kb)
PC003 Conflict of Interest Code of Practice (PDF 43kb)
PC004 Customer Service Code of Practice (PDF 35kb)
PC005 Privacy Protection Code of Practice (PDF 62kb)
PC006 Copyright and Intellectual Property Code of Practice (PDF 195kb)
PC007 Use of Electronic Resources Property Code of Practice (PDF 46kb)
Procedures
CP005 Withdrawal and Refunds Procedure (PDF 275KB)
CP006 Student Grievance Appeal Procedure (PDF 44Kb)
CP008 Student Discipline Procedure (PDF 162KB)
CP010 Student Loans Procedure (PDF 42Kb)
CP013 Student Harassment, Discrimination and Conflict Resolution Procedure (PDF 75Kb)
CP017 Student Learning and Assessment Support Procedure (PDF 34Kb)
CP026 Learner Review (Re-crediting a FEE-HELP Balance) Procedure (PDF 47Kb)

LP003 Improvement Opportunities and Complaints (IOC) Procedure (PDF 52Kb)

DP025 Assessment (Including Appeal and Examination) Procedure (PDF 81Kb)
PP075 Whistleblowers Procedure (PDF 319Kb)
Forms
CF005 Course Variation/Withdrawal Form (DOC 415kb)
CF050 Freedom of Information Request Form (DOC 168Kb)
LF004 Improvement Opportunities and Complaints (IOC) Investigation Form (DOC 184Kb)

 

International students please refer to Forms and applications for policies, procedures and forms relevant only to international students.