Certificate II in Retail

Where this course may lead

This course is aimed specifically at people who want to establish sound work habits and develop skills in retail, and explore retail as a career option while gaining a nationally-accredited qualification.

The style of delivery is very practical with a hands-on, friendly, and fun approach to learning. You have the chance to demonstrate your new-found retail knowledge in a genuine retail setting at the end of the course.

What you learn

The following units will be delivered.

• Organise and maintain work areas
• Apply safe working areas
• Communicate in the workplace
• Sell products and services
• Interact with customers
• Work effectively in retail
• Perform stock control
• Minimise theft
• Apply point-of-sale handling procedures
• Balance point-of-sale terminal
• Operate retail technology
• Merchandise products
• Follow workplace hygiene procedures
• Prepare and serve non-alcoholic beverages.

Delivery method and course duration

The course is due to begin on 3 May 2012 and will run until 6 September 2012. Classes are held every Thursday from 9 am until 4 pm. The start date is subject to the level of interest shown.

Entry requirements

There are no formal entry requirements.

Assessment

The level of competency you develop from your training will be assessed using the following methods:

• Observation at work, Observation in simulated environment (e.g. at TAFE), Project / assignment / activity, Practical assessment, On-the-job assessment, Interview / oral questioning, Portfolio of your work, Third party (workplace) report, Learning Journal.

Your teachers will provide you with more information on specific requirements at the start of each unit and they will assist with any support you may need.

Outcomes and accreditations

If you successfully complete this course, you receive an AQF qualification.

Related courses

• SIR30207 - Certificate III in Retail
• SIR40207 - Certificate IV in Retail Management

The units you study for this qualification may vary according to industry and workplace requirements. Please contact the department for a full list of units available to you.

This qualification may have prerequisites, co-requisite or bridging units from lower or higher level qualifications. For further clarification contact the department.

Where applicants can show evidence of prior qualification or experience in a related field, there may be an opportunity to apply for recognition to be given for previous study, knowledge, and/or skills resulting from work or life experience relevant to this qualification. Please contact the department for further information about Skills Recognition.

Fees and charges

Information about course fees is available from our website at www.wodongatafe.edu.au/feesandcharges, or refer to our Fees, Charges and Refunds brochure.

How to apply

Please apply direct to the department.

For more information