Refunds

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For all course categories and funding arrangements, if at any time Wodonga TAFE cancels a course you will receive a full refund of all fees paid.

All levels except diploma and advanced diploma (skills-deepening)

Short courses (less than full qualification) enrolments

Where a written withdrawal notification is received seven (7) working days prior to course commencement, a full refund of tuition and material fees, less a $30 administration fee, will be paid.

Where a written withdrawal notification is received with less than seven (7) working days notice, a refund of 50% of fees (excluding material fees*) paid will apply.

Once the course commences no refund will be payable when you do not attend any classes or do not complete the training.

*A refund on unused materials will be at the discretion of the teaching department manager.

Full qualification enrolments

For withdrawals after course commencement, you will need to follow Wodonga TAFE's withdrawals and refunds procedure (CP005 Withdrawals and Refunds Procedure) and complete 'CF005 Enrolment Variation/Withdrawal Form' and submit it to the Institute no later than four (4) weeks after the date of your last participation. Applications received later than four (4) weeks after the date of your last participation may result in no refund being paid.

A refund will be paid for those units that have not yet commenced. If the teacher has a record of  your engagement in a unit of study, no refund will be available for that unit(s).

The calculation of the refund will be based on the total tuition fee and course fee* (*applicable to non-government funded students) divided by the number of units enrolled to determine the unit price. This price will be multiplied by the number of units not yet commenced, which determines the level of refund available. An administration fee of $100 will apply which will be deducted from the refund calculated.

• Note 1 Where the refund amount is less than the $100 administration fee, no refund will be paid.
• Note 2 If you fail to attend scheduled classes for four consecutive weeks or more without notifying your teacher you may be classified as withdrawn and you may be required to re-enrol if you wish to resume.
• Note 3 A refund of unused materials will be at the discretion of the teaching department manager.
• Note 4 For NSW funded courses, all clients are bound by the NSW Department of Education and Training Traineeship and Apprenticeship Guidelines for courses that attract NSW Government funding. Refer to http://www.tafensw.edu.au/courses/fees/refunds_and_withdrawals.htm 

Diploma and advanced diploma

Because VET FEE-HELP applies to courses at these levels, the specific rules that apply to refunds under VET FEE-HELP override the standard Victorian Government fees, charges, and refunds guidelines. The VET FEE-HELP rules on refunds apply to all VFH-eligible students at skills-deepening levels, whether or not they are accessing VET FEE-HELP assistance.

Your tuition fees and refunds at these levels are tied to the units of study you undertake each term. For each unit of study you undertake, you will be entitled to a full refund of any tuition fees paid and will not incur a VET FEE-HELP debt if you withdraw in writing on or before the published census date.

If you withdraw after the census date you will not receive a refund and will be liable for any VET FEE-HELP loan.

Start and end dates for units of study, and census dates for 2012 are shown below. More information is available from the VET FEE-HELP section of this website.

Note Any non-recoverable materials or additional fees are not refunded.

Student Amenities Fee

The student amenities fee (SAF) is paid by the calendar year and is not based on units of study. In relation to the SAF, the following points apply.

• If you withdraw from your course within the first four weeks of its commencement for that calendar year, Wodonga TAFE will refund any SAF paid.
• No SAF refund applies if you are still enrolled four weeks after your course commences.

Methods of payment of refunds

If you are accessing VET FEE-HELP assistance, your refund will be in the form of a re-credit to your VET FEE-HELP balance.

If you have paid your fees 'up front', your refund will be paid into your nominated bank account, or to your credit card if this was your method of payment.

If you have entered into a payment plan, necessary adjustments will be made, including a refund to your bank account (or to your credit card if this was your method of payment) of any amounts owing.

In some cases, fee refunds may be transferred to credit fees for another course in the same calendar year. Fee credits cannot be used in this way beyond the end of the calendar year.

Appeals on refunds

If you are unhappy with the outcome of a request for refund, or if you are in circumstances of financial hardship, you are entitled to appeal the decision through your course coordinator. If you are still not satisfied after this appeal process, you may lodge a grievance by putting your concerns in writing to the Chief Executive Officer of Wodonga Institute of TAFE.